Oakwood Medical Practice is committed to protecting your privacy and handling your personal information in a safe and responsible way.

Why we collect information about you

We collect and use personal and medical information about you so that we can:

• Provide you with safe and effective healthcare

• Manage our services and staff

• Meet our legal and contractual obligations to NHS Scotland

What information we collect

This may include:

• Personal details (such as name, address, date of birth, and contact details)

• Medical information and clinical records

• Information from other healthcare providers involved in your care

How we use your information (lawful basis)

Under UK data protection law, we process your information because:

• It is necessary for the provision of health or social care

• It is necessary to comply with legal obligations

• It is carried out in the public interest

Who we share your information with

We may share relevant information with:

• NHS Greater Glasgow & Clyde and other NHS services

• Hospitals, community services, and other healthcare professionals involved in your care

• Organisations that provide services on our behalf (such as IT systems), under strict confidentiality agreements

We will not share your information for marketing purposes.

Your rights

You have rights under UK GDPR, including the right to:

• Access your medical records

• Request correction of inaccurate information

• Request restriction of processing in certain circumstances

• Object to how your information is used

• Complain to the Information Commissioner’s Office (ICO)

Accessing your medical records

You have the right to access your medical records. Requests are normally free of charge and can be made by contacting the Practice. We aim to respond within one month.

How long we keep your information

We keep medical records in line with the NHS Scotland Records Management Code of Practice.

How we keep your information secure

We use appropriate technical and organisational measures to protect your information from loss, misuse, or unauthorised access.

Data Protection Officer

NHS Greater Glasgow & Clyde has a Data Protection Officer who oversees data protection matters.

If you have questions or concerns about how your information is used, please contact:

Oakwood Medical Practice
Address: Easterhouse Health Centre, 9 Auchinlea Road, Glasgow, G34 9HQ
Telephone: 0141 531 8180 
Email: ggc.gp46630clinical@nhs.scot

Complaints

If you are unhappy with how your information has been handled, you have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Telephone: 0303 123 1113