⚡ Requesting an Urgent Appointment (Today)

If you need to be seen today (Monday to Friday), please:

• Call us on 0141 531 8180 from 08:30am

When you contact us, our reception team will ask you a few questions about your symptoms or concern. This isn’t to be intrusive — it helps us understand how urgent your problem is and arrange the most appropriate care for you.

Depending on what you tell us, you may be:

• Offered an urgent appointment with a GP, nurse, or another clinician

• Asked to make a routine appointment if your condition is not urgent

• Directed to another local service, such as Pharmacy First, which can often help with minor illnesses and common conditions quickly and effectively

🔒 Your information is confidential
All information shared with our reception team is treated in the strictest confidence. Our staff are trained to handle sensitive details respectfully and follow the same confidentiality standards as doctors and nurses.

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📅 Requesting a Routine Appointment (within 14 days)

To book a routine appointment in the next 14 days, you can:

• Call us on 0141 531 8180 — Monday to Friday, 08:30 to 18:00

• Visit the surgery and speak to a receptionist in person — Monday to Friday, 09:00 to 17:00

When you get in touch, our team will ask you a few quick questions about what you need help with. This helps us direct you to the most appropriate clinician — whether that’s a GP, nurse, pharmacist, or another healthcare professional — so you get the right care as quickly as possible.

🔒 Your information is confidential
Anything you share with our reception team is treated in the strictest confidence. Our staff are trained to handle information sensitively and are bound by the same confidentiality rules as doctors and nurses.

📞 Consultations

We offer both telephone and face-to-face consultations to suit your needs.

Appointments can be:

• Booked on the day for urgent matters, or

• Booked in advance for routine appointments

Our reception team will help arrange the most appropriate type of consultation based on your preference and the nature of your concern.

❌ Cancelling an Appointment

If you can’t attend your appointment for any reason, please let us know as soon as possible so we can offer the slot to another patient who needs it.

You can cancel your appointment by:

• Calling us on 0141 531 8180 — Monday to Friday from 08:30am

• Replying “CANCEL” to your appointment reminder text message

Repeated missed appointments prevent other patients from accessing care.
If you miss three appointments without letting us know, we will send a warning letter. Continued non-attendance may result in removal from the practice list in line with NHS guidance.

🌙 When the Surgery Is Closed

Between 6:00pm and 8:00am (Monday to Friday) and from 6:00pm on Friday until 8:00am on Monday, the surgery is closed.

If you need medical advice or assistance during these times, please contact NHS 24 by calling 111.
Your call will be answered by a trained advisor who will assess your needs and:

• Offer advice or support over the phone

• Arrange for you to speak with a clinician, or

• Direct you to the most appropriate service for your care

If you are experiencing a medical or mental health emergency, call 999 immediately.
This includes situations where someone is seriously ill or injured, or their life is at risk.

💬 Let Us Know Your Preferences

When you contact us, please tell us if:

• You have a specific doctor, nurse, or other health professional you would prefer to see or speak with

• You would like your consultation to take place by phone, face-to-face, video call, text, or email

• You need an interpreter for your appointment

• You have any access, hearing, visual, or communication needs we should be aware of

We’ll always do our best to accommodate your preferences and make your appointment as easy and comfortable as possible.

🏡 Home Visits

If you are housebound and unable to attend the surgery, a home visit can be arranged.
Before visiting, we will call you first to discuss your needs and ensure that a home visit is the most appropriate way to provide your care.

To request a home visit, please call the practice before 11:00am wherever possible. This helps us plan our visits efficiently and ensure you are seen in good time.

🎓 Teaching and Training

Our practice is proud to support the teaching of undergraduate medical students as part of their training to become future doctors.

Patients are usually informed when making their appointment if a medical student will be involved in their consultation. Your participation is entirely voluntary — if you prefer not to have a student present, please just let a member of our team know, and this will not affect your care in any way.