Complaints and feedback

Complaints Form

🗣️ Complaints and Feedback

We are committed to providing the highest quality care and service to all our patients.
If you are unhappy with any aspect of your experience, please let us know — your feedback helps us learn, improve, and maintain high standards of care.

📬 How to Make a Complaint

If you wish to make a complaint, please put it in writing, this can be sent by email to ggc.gp46630clinical@nhs.scot, putting "Complaint" in the subject and address it to:

Boyd Neil
Practice Manager

The manager will arrange a suitable time to discuss your concerns and ensure your complaint is handled promptly and respectfully.

⏱️ Our Complaints Process

  • ✅ We will acknowledge your complaint within 2 working days

  • 📆 We aim to provide a full response within 28 working days

  • 📞 Responses may be given in person, by phone, or in writing, depending on the nature of the issue

All complaints are managed confidentially and in line with NHS Scotland policy.

⚖️ If You’re Not Satisfied

If you remain unhappy after receiving our response, you have the right to escalate your complaint to the Scottish Public Services Ombudsman (SPSO).

Contact details:

  • 🌐 Website: www.spso.org.uk

  • ☎️ Freephone: 0800 377 7330

  • ✉️ Write to: Freepost SPSO (no stamp required)

Suggestions and Feedback Form

💬 Feedback and Suggestions

Please use this form only for general comments or suggestions about how we can improve our services.
We welcome your ideas and appreciate you taking the time to share them.

⚠️ Important:
This form is not for medical matters or formal complaints.
If you have a clinical concern or wish to make an official complaint, please contact the practice directly so we can handle your enquiry appropriately.
Page last reviewed: 10 February 2026
Page created: 28 March 2025